Refund & Cancellation Policy
This policy describes QuickTrucks' general approach to refunds, cancellations, unused pre-funded amounts, and payment exceptions. A broker-shipper agreement, rate confirmation, carrier agreement, cancellation confirmation, or other transaction-specific document may establish additional or controlling terms for a particular load.
1. Pre-funded shipper amounts
Eligible business customers may fund QuickTrucks in advance for future freight-booking transactions. Pending ACH deposits are not available for booking until QuickTrucks confirms that the applicable payment has completed required processing and is available for use. Uncommitted available amounts may remain available for future eligible QuickTrucks bookings, subject to account standing and applicable agreements.
2. Pay-at-booking transactions
When a shipper pays at booking, QuickTrucks may finalize or release the transaction only after the applicable payment method has received the required confirmation. Payment-processing charges assessed by a payment provider may be non-refundable to the extent permitted by law and disclosed in the applicable checkout or agreement.
3. Cancellation before dispatch or service begins
If a shipper cancels before carrier dispatch or before transportation service begins, QuickTrucks will review the load for eligible unused amounts, documented costs, carrier cancellation obligations, and applicable processing charges. Eligible amounts may be returned or credited for future QuickTrucks use according to the applicable transaction documents and payment status.
4. Cancellation after dispatch or service activity
If a load is cancelled after dispatch, truck movement, facility arrival, pickup, or other service activity, the shipper may be responsible for carrier compensation, truck-ordered-not-used charges, detention, mileage, accessorials, cancellation charges, or other documented costs as permitted by the applicable agreements and circumstances.
5. Failed, returned, or disputed payments
A failed, returned, reversed, or disputed payment may result in a hold on account funds, load release, booking activity, refund processing, or carrier payment while QuickTrucks investigates the exception. QuickTrucks may require updated payment information or other reasonable documentation before restoring payment or booking privileges.
6. Service and cargo disputes
Service failures, cargo claims, shortages, late arrivals, missed appointments, proof-of-delivery issues, detention disputes, or other freight disputes are reviewed through QuickTrucks Load Support and the applicable transportation agreements. A service dispute does not automatically determine the outcome of a bank-payment dispute or any rights that cannot lawfully be waived.
7. How to request a review
For a refund, cancellation, or payment review, contact QuickTrucks at 877-547-8700 or mbracken@quicktrucks.org. Please provide the business name, QuickTrucks load number when applicable, payment date or transaction reference, and a description of the issue.