Refund and Cancellation Policy

This policy summarizes how QuickTrucks expects to handle refunds, cancellations, and payment exceptions for business customers.

Advance payments

Business customers may pay QuickTrucks in advance for future QuickTrucks freight-booking services. Advance payments become usable only after payment confirmation and availability. Unused service amounts may be applied to future eligible bookings, subject to account standing and applicable agreements.

Pay-at-booking payments

When a customer pays at booking, QuickTrucks may finalize the booking after the payment provider confirms the payment method and transaction. Processing costs may be non-refundable when charged by the payment processor.

Customer cancellation before carrier dispatch

If a customer cancels before dispatch or before transportation service begins, QuickTrucks may return eligible unused amounts or apply them to future QuickTrucks services, subject to any cancellation terms, payment-processing costs, and documented costs already incurred.

Cancellation after dispatch or service begins

If a load is cancelled after dispatch, arrival, pickup, or other service activity, cancellation charges, vendor compensation, detention, truck ordered not used, or other charges may apply depending on the circumstances and applicable transportation documents.

Disputes and exceptions

QuickTrucks may pause refunds, booking release, or vendor payment while reviewing a payment dispute, service dispute, documentation issue, fraud concern, or compliance exception.

How to request review

Refund or cancellation questions may be sent to support@quicktrucks.org with the customer name, load number, payment date, and a description of the issue.